FAQ
Account management and security
- How do I set up Offline Mode?Published on Jul 7, 2026Updated on Aug 5, 20263
- Large Withdrawal Protection FAQPublished on Jul 7, 2026Updated on Aug 5, 20265
- Why did I receive an OKX account closure email notification? What should I do?Published on Apr 30, 2026Updated on Aug 11, 20265
- How do I link my OKX account to OKX TR account?Published on Mar 3, 2026Updated on Aug 25, 202616
- Why is my account restricted and what should I do?Published on Feb 27, 2026Updated on Aug 25, 20262,451
- What's OKX Security Assistant?Published on Jan 15, 2026Updated on Aug 25, 2026136
- How to fix passkey error 50162 on Android devicesPublished on Dec 8, 2025Updated on Aug 26, 20264,752
- How do I check on updates to my support ticket?Published on Oct 17, 2025Updated on Aug 25, 202682
- How do I navigate to and customize notification settings?Published on Oct 8, 2025Updated on Aug 25, 202621
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Aug 25, 202658
- How do I add my emergency contact?Published on Jul 24, 2025Updated on Aug 14, 2026333
- How do I find my user ID (UID)?Published on Mar 20, 2025Updated on Aug 25, 2026221
- Passkey FAQPublished on Mar 19, 2025Updated on Aug 26, 2026171
- Common issues with authenticator appsPublished on Feb 17, 2025Updated on Aug 11, 202622
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Aug 25, 202621,739
Showing 1-15 of 47 articles